FAQ

In which situation should I use a ScanBox/Cheek Retractor?
You should only order a ScanBox/Cheek Retractor if your doctor has prescribed you to do so, and provided you with access to the DM Application. In this case, you will be using your ScanBox/Cheek Retractor to take intra-oral pictures of your mouth, when prompted by the DM app.

How many times can I use my ScanBox/Cheek Retractor? 
Many times. They are meant to be used for your entire treatment and more. You won’t need to buy another one unless you notice any signs of over-ware or damage such as cracks. In this case, please do not pursue use and contact us shortly. 


Can I share my ScanBox/Cheek Retractor with someone else? 
The ScanBox can be shared, still make sure to clean it periodically. But for hygienic reasons, Cheek Retractor is not meant to be shared and must always be cleaned after use. Refer to Instructions For Use for further information. 

What if my ScanBox/Cheek Retractor doesn’t work?
There is no reason for this to happen but if it does, don’t worry, our devices are guaranteed one year from the date of purchase. Also, before contacting us for replacement, spend 5 minutes watching the in-app tutorials to make sure you use your ScanBox/Cheek Retractor properly.

What should I do if my ScanBox/Cheek Retractor is damaged when I receive it?
We are very sorry this happened and we’ll send you another one as fast as possible. Please contact us for replacement.


How do I use the ScanBox/Cheek retractor?
Before starting to use your ScanBox/Cheek Retractor, please read carefully the Instructions for Use provided (the small leaflets). Then look at the following tutorial: 

You’ll also find more help in your app.


I have ordered my ScanBox / Cheek retrators, but haven’t received anything

Due to the current situation, we are doing our best to deliver you in the shortest time possible but you may experience delays in receiving your ScanBox/Cheek retractor. Feel free to 
contact us to check on your order.